Bellanovae Return & Exchange Policy

This Return & Exchange Policy explains how returns and exchanges work on Bellanovae. Bellanovae is an online cosmetic store shopping website that helps customers find skincare and cosmetic products from different brands in one place. We want this policy to be clear and easy to understand.

Important Note About Cosmetic Products

Cosmetic and skincare products are personal items. Because of hygiene and safety reasons, we follow strict rules for returns and exchanges. Please read this policy carefully before placing an order.

Return Eligibility

Returns are accepted only in the following cases:

• The product is damaged during delivery
• The wrong product is delivered
• The product is missing items

Returns are not accepted if:

• The product is opened or used
• The seal is broken
• The product is damaged after delivery

Exchange Policy

We offer exchanges only when:

• A wrong product is delivered
• The product arrives damaged

If an exchange is approved, we will replace the product with the same item, subject to availability. We do not offer exchanges based on personal preference, skin reaction, or results.

Return & Exchange Request Timeline

To request a return or exchange, you must contact us within 48 hours of delivery. Requests made after this period may not be accepted.

How to Request a Return or Exchange

To start a return or exchange request, please contact us through our Contact Us page. We may ask for:

• Order details
• Clear photos of the product and packaging

This helps us review the request fairly and quickly.

Inspection and Approval

Once we receive your request, our team will review the information provided. If approved:

• A replacement or refund will be processed as per our policies

If not approved:

• The product will not be eligible for return or exchange

Refunds Related to Returns

If a return is approved and an exchange is not possible, a refund may be issued according to our Cancellation & Refund Policy. Refunds are processed to the original payment method used during purchase.

No Guarantee Disclaimer

Bellanovae does not guarantee results from any cosmetic product. Skin reactions and results vary from person to person. Returns or exchanges are not accepted based on personal results or expectations.

Changes to This Policy

We may update this Return & Exchange Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about returns or exchanges, please visit our Contact Us page. We are happy to help.