Cancellation & Refund Policy – Bellanovae

This Cancellation & Refund Policy explains how cancellations and refunds work on Bellanovae. We want our customers to clearly understand the process before placing an order. Bellanovae is an online cosmetic store shopping website that helps users find skincare products from different brands in one place.

Order Cancellation

You can request to cancel your order before it is shipped. Once an order is packed or shipped, it cannot be cancelled. This rule helps us process orders quickly and fairly. To request a cancellation, please contact us as soon as possible through our Contact Us page.

Refund Policy

Refunds are processed only in the following cases:

The order is cancelled before shipment
The product is damaged during delivery
The wrong product is delivered

If your refund request is approved, the refund will be sent to the original payment method used during purchase. Refund processing may take 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items

Due to hygiene and safety reasons, cosmetic products are not eligible for return or refund once opened or used. We do not offer refunds for:

Used or opened products
Products damaged after delivery
Incorrect use of the product

Please check product details carefully before placing your order.

Damaged or Incorrect Products

If you receive a damaged product or a wrong item, please contact us within 48 hours of delivery. We may ask for:

Order details
Clear photos of the product and packaging

This helps us review the issue quickly and provide a fair solution.

No Guarantee Disclaimer

Bellanovae does not guarantee specific results from any cosmetic product. Every skin type is different, and results may vary. Refunds are not provided based on personal results or expectations.

Changes to This Policy

We may update this Cancellation & Refund Policy when needed. Any changes will be posted on this page.

Contact Us

If you have questions about cancellations or refunds, please visit our Contact Us page. We are always happy to help.